placing an order To place an order, please review the policies on this page, then contact us with any questions, and indicating the items of interest so we can place them on hold for you. If you have questions relating to shipping or insurance costs, be sure to send your address and shipping preferences so we can respond quickly and accurately with the information you need. We can reply by email or telephone, whatever your preference. Most of our inventory is unique, and is therefore subject to prior sale. We guarantee the authenticity of our goods and the accuracy of our descriptions. We are happy to provide you with a detailed condition report (including photographs if appropriate) for any item. We will prepare a Certificate of Authenticity for any print upon your request. Unfortunately, photos (or pictures in books) rarely convey the beauty of the things we sell. Most items will meet or exceed your expectations; if not, we are happy to accept returns provided you contact us within 7 days of the shipment's arrival. After we receive the item in original condition, your money will be promptly refunded (excluding any shipping and insurance costs). Returns items must be shipped to us by an agreed-upon method at your full risk and expense within 7 days of notification of your intent to return. We allow exceptions to the 7-day policy on a case-by-case basis, but only with prior agreement. We collect sales tax of 5 percent for all items delivered in Virginia. Shipment of your order will be delayed if we do not receive payment for any sales tax that is due. If your order is time-sensitive, alert us as soon as possible. Service delays occur due to holidays, high volume or bad weather. We do the best we can to ship your goods quickly, and to ensure you will receive them in a timely fashion, but we are not responsible for carrier delays. If you want guaranteed delivery, you must request and pay for a guaranteed service. In these cases, the carrier has sole responsibility for any delays. Express options include one-, two-, and three-day service from the time we give the package to the carrier. With some services, we can arrange for very early delivery and mid-morning or noon delivery. These are good options if you would like to narrow the window for your delivery. If you do not specify this, we always assume you want the least expensive overnight service (delivery by the end of the following day). Small packages are usually shipped using Priority or Media Mail or Ground (UPS or FedEx). Shipping with FedEx or UPS requires a street address. FedEx requires a telephone number. We value the items we sell highly and do not ship without appropriate insurance. We do not usually require a signature, but the carrier may require it. If you are often away from home, and are receiving a higher-value package, choose your service with care. We rely on you to ASK for information you may need in choosing the carrier and service that is best for your situation. We urge you to consider having packages delivered to non-residential locations if possible. We are in no way responsible for shipping delays or any inconvenience you experience because of signature requirements. Please alert us if you desire signature release (package designated for delivery without signature) so we can provide information on how that affects your insurance rights. Please ask about the cost and availability of international shipping. You may or may not incur brokerage, duty, taxes, or other government-imposed fees on merchandise you purchase and import from abroad. Such charges are your responsibility. SHIPPING COSTS Shipping costs below are for the continental US. Shipping to other locations is quoted on a case-by-case basis. PRINTS: Insured shipping will usually be charged at $15 for small prints, $25 for medium-sized prints, and $60-150 for large prints. Prices are for flat shipping for unframed prints. There may be surcharges for higher value packages due to the need to use express services. Costs tend to be higher for western states, for packages requiring a signature, for residential delivery etc. Multiple prints can usually (but not always) be shipped for the cost of the largest print. Costs for framed prints and international shipping (if available) are calculated on a case-by-case basis. CHINA: We carry diverse lines of china, and cannot offer a schedule for all pieces. Below are guidelines. Large quantities of china must often be shipped in multiple packages, and we have attempted to reflect that in the costs below. If your order involves a few higher priced pieces, you may be charged less. Shipping prices are not negotiable, but we make adjustments downwards as appropriate.
BOOKS: Most books ship insured media mail, $7 for the first book, $2 for each additional book. These are guidelines only. We may charge more for large or heavy books, books over $50 (where insurance costs will be higher), or books shipped using a different service. We accept Visa, Mastercard, Discover, and American Express directly for telephone orders. We do not accept credit card information via email or through the website.
For those who prefer an online payment method, we accept payments through both Google Checkout and Paypal. If you wish to use either of these, let us know and we will send you an invoice for the amount and specific item. We will send you confirmation by email after your payment has been received. We accept personal or business checks, bank checks, cashier's checks, or money orders made out to MINNIESLAND.COM, LLC. We are happy to hold merchandise for up to seven days pending receipt of your payment, but in these cases we will need your address and telephone number in advance. We reserve the right to wait for payments to clear before shipping an order. For customers with whom we have established a relationship, we ship as soon as possible upon receipt of payment. The address of our mail box is minniesland.com, LLC
Last updated 04.27.10 |
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