placing an order To place an order, please review the policies on this page, then contact us with any questions, and indicating the items of interest so we can place them on hold for you. If you have questions relating to shipping or insurance costs, be sure to send your address and shipping preferences so we can respond quickly and accurately with the information you need. We can reply by email or telephone, whatever your preference. Most of our inventory is unique, and is therefore subject to prior sale. Shipping costs are for the US only (if method involves US Mail), for the continental US if the rates involve UPS or FedEx. Shipping to other locations will be quoted on a case-by-case basis. We guarantee the authenticity of our goods and the accuracy of our descriptions. We are happy to provide you with a detailed condition report (including photographs if appropriate) for any item. We will prepare a Certificate of Authenticity for any print upon your request. Unfortunately, photos (or pictures in books) rarely convey the charm and artistry of most of the things we sell. We believe most items will easily meet or exceed your expectations, but if not, we are happy to accept returns provided you notify us within seven days of your order's arrival. We will contact you to arrange a return. After we receive the item in original condition, your money will be promptly refunded (excluding shipping and insurance costs). We must collect sales tax of 5 percent for all items delivered in Virginia. That is why we ask for your address in advance of providing a final price quote. Shipment of your order will be delayed if we do not receive payment for any sales tax that is due. Shipping charges reflect the cost of packaging, shipping and insurance. Small packages without time constraints are shipped using Priority Mail, FedEx or UPS Ground, or Media Mail (in the case of books). Shipping with FedEx or UPS requires a street address. FedEx requires a telephone number. If your order is time-sensitive in any way, alert us as soon as possible. Service delays are caused by holidays, high volume or bad weather. We are not responsible for delays in any way. If you want guaranteed delivery, you must request and pay for a guaranteed service. In these cases, the carrier has sole responsibility for shipping delays, but we will issue a partial refund of charges provided the carrier agrees the guarantee was not met. Express options include one-, two-, and three-day service from the time we give the package to the carrier. We value the items we sell highly and do not ship without appropriate insurance. If you are often away from home, and are receiving a higher-value package, choose your service with care. Some carriers will not leave packages without a signature, and these carriers may not offer a pick-up option. We can fill you in on details for each carrier, but we rely on you to ASK for that information, and help us determine which carrier offers the best service for your situation. We urge you to consider having packages delivered to non-residential locations if possible. We are in no way responsible for shipping delays or any inconvenience you experience because of insurance and signature requirements. Please inquire about the cost and availability of international shipping. Please also note that you may or may not incur duty or taxes on any merchandise you purchase and import from abroad. Such charges are your responsibility. THE COSTS BELOW APPLY TO U.S. DOMESTIC SHIPMENTS ONLY. PRINTS: Insured shipping will usually be charged at $15 for small prints, $25 for medium-sized prints, and $60-100 for large prints. Prices are for flat shipping for unframed prints. There may be surcharges for higher value packages. Costs tend to be higher for western states, for packages that require a signature, for residential delivery etc. Multiple prints can usually (but not always) be shipped for the cost of the largest print. Costs for framed prints and international shipping (if available) are calculated on a case-by-case basis. CHINA: We carry diverse lines of china, and it is difficult to come up with a schedule for all pieces. If your order involves just a few higher priced pieces, you may be charged less. Shipping prices are not negotiable, but we make adjustments downwards if appropriate to reflect costs of packaging, shipping, and insurance. Large quantities of china must be shipped in multiple packages, and this is reflected in the costs below.
BOOKS: Most books ship insured, $7 for the first book, $2 for each additional book. These are guidelines only. We may charge more for large or heavy books, books over $50 (where insurance costs will be higher), rare books (which require a higher level of service). We accept Visa, Mastercard, and Discover directly for telephone orders. We also accept personal or business checks, bank checks, cashier's checks, or money orders made out to MINNIESLAND.COM, LLC. We are happy to hold merchandise for up to seven days pending receipt of your payment, but in these cases we will need your address and telephone number in advance. The address of our mail box is minniesland.com, LLC We reserve the right to wait for payments to clear before shipping an order. For customers with whom we have established a relationship, we ship as soon as possible upon receipt of payment. For those who prefer an online payment method, we now accept payments through both Google Checkout and Paypal. If you wish to use either of these, let us know and we will send you an invoice for the amount and specific item. We will send you confirmation by email after your payment has been received.
Last updated 04.09.08 |
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